FAQ

Shipping

• Free registered shipping for Singapore orders above $30.

• In any case that the recipient is uncontactable at the point of delivery resulting in a failed delivery, we would not be covering any forms of redelivery fees. It would be borne fully by the recipient.

• For overseas customers, please note that any forms of import duties, custom and local sales taxes would be fully borne by the recipient.

• We ship worldwide, except for Europe countries.

Refund & Returns

• All items sold are non-refundable and non-exchangeable unless for the following reasons:
Items are damaged upon delivery.

• All sales items, seconds are non-refundable and non-exchangeable strictly.

• If an exchange were to be done, we would not cover any form of shipments fee back to us.

• If a refund is valid, we would refund the amount, however excluding shipping.

• All refunds and exchange will only be valid, 7 days upon delivery of item for all orders.
Items returned must be brand new, unused, including all packaging, tags and free gifts.

Wrong Address Information

• Any error on the order information sent in before shipment can still be corrected. Kindly inform us to make the necessary changes.

• We regret to inform you that if the package had been shipped, no further changes can be made.

• Kindly double check your address before checking out to enjoy a smooth shopping process.